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ORDER AND DELIVERY TERMS

General

Our hobby horses and ponies and the equipment suitable for them are made by hand. Hobby horses are always sold with a bridle. More detailed information about the product for sale can be found for the product in the web shop.

 

The hobby horses are delivered stuffed and attached to the stick. The hobby horse is a hobby tool and not a toy, so it is also not suitable for a small child. The product contains small parts.

Take good care of your hobby horse to keep it in good condition for a long time. Do not store the hobby horse outdoors or use it for any purpose other than hobby horsing.

 

Possible darkening on the hobby horse can fade over time and due to abundant brushing.

 

The product images of the web shop are for reference only. The hobby horses are handcrafted from start to finish, so each horse is its own individual. For technical reasons, the color tones of the fabrics may also differ from the tones displayed on the screen.

 

The customer is obliged to read and accept the delivery terms before placing the order. The subscriber must be of legal age or have the consent of a guardian.

 

Products and product prices

The prices of the products are presented in the web shop. The prices include value-added tax (24%).

 

Payment methods

The products are mainly ordered through the Shopping Cart of the online store. Of course, you can also order by e-mail or phone.

 

The products are paid into the bank account provided in the online store. Products will be mailed when the payment appears on the sellers bank account. You will receive a confirmation of the order and shipment at the e-mail address you provided.

 

Delivery fee

The delivery fee for hobby horses and ponies in Finland is 10 euros. Two hobby horses / ponies and equipment can be delivered with one postage. Delivery cost will be added to the total amount of the purchase. A delivery fee of EUR 5 will be charged for orders of equipment only. When picking up products from our workshop in Porvoo, we do not charge a delivery fee. Pick-up must always be agreed in advance. When picking up, you can also pay for the products you purchased in cash or with MobilePay.

 

Delivery fees for specific countries are specified in the web shop. Delivery fees to other destinations must be requested beforehand.

Deliveries

We will ship the ordered products as soon as possible after receipt of payment, usually within 1-3 days. We send the products via Posti or Matkahuolto.

 

For the delivery of the products, we need the customer's name, address and telephone number for the arrival notification.

 

We charge the customer 20 euros for an unredeemed package that is returned to us.

 

Product return policy

All products have a full 14 day return policy. In this case, the buyer pays the postage. The returned product must be unused and like new. In the event of a return, the customer must always contact us first by phone or e-mail.

 

Guldhoven shall not be liable for any indirect or consequential damages in connection with the order, delivery or product, or for any of the foregoing, except as otherwise provided in the Consumer Protection Act or any other mandatory law for such damages.